Customer information




Our shop offers are for privat peoples, traders, government agencies and self-employed individuals in accordance with § 14 of the German Code of Civil Law (BGB) as well as new entrepreneurs in the start-up phase only.

With the disclosure of your VAT Number while completing your order you confirm to be a trader or a legal person/ entity.

Without the disclousre of a VAT Number you are listed as a privat person.



All €-prices apply plus statutory VAT.

Intra-Community deliveries are exempt from VAT if a valid tax identification number and a delivery address in other european country are provided.



Preferential pricing

We offer our customers preferential pricing on selected items. You can find this information in item description below the price.

Depending on the item, we offer graduated price scale. Currently valid prices are displayed in shopping basket.

Graduated prices apply for ordered quantity. Discount is offered on net value of the order.




Method of shipment

Depending on the quantity ordered, the goods will be shipped as DHL or DPD parcel or via a forwarding agency.


Shipping terms

In accordance with the shop system the shipment of our products only takes place within Germany.

We deliever to the following countries within EU:

Belgium, Bulgaria, Denmark (without Faroe Islands and Greenland’s), Estonia, Finland (without Äland Islands), France, Greece (without Athos), Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovenia, Spain (without Islands), Czech Republic, Hungary, Cyprus.

Shipping costs are as shown in in basket under delievy method (shipping charge for European Country).

For other countries send your request at


Shipping costs


Free delivery within Germany for orders with a value of goods over 200 Euro.

8,50 Euro net shipping charge for a parcel (up to 31,5 kg) for orders with a goods value less than 200 Euro.

         European Community zone 1

Delivery to EU zone 1 = from 18,00 Euro for a parcel (up to 20 kg).

EU zone 1 includes Belguim, Luxemburg, Czech Republic, Austria, Dänmark, Liechtenstein, Swiss, France, Great Britain, Monaco. 

         European Community zone 2

Delivery to EU zone 2 = from 27 Euro for a parcel (up to 20 kg).

EU zone 2 includes Italy, Poland, Slowakei, Slowenien, Irland, Portugal, Sweden, Spaein, Estland, Finnland, Croatia, Lettland; Latvia, Norway

European Community zone 3

Delivery to EU zone 2 = from 53 Euro for a parcel (up to 31,5 kg).

EU zone 3 includes Bosnien und Herzegowina, Bulgaria, Greece, Rumänien, Serbia.


Any costs for customs clearance and processing as well as additional island charges  must be requested separately. These costs will be invoiced to the customer.



Delivery time

The delivery time for Germany is usually about 2 to 4 working days.

We constantly endeavor to keep our stock goods up to date. Should an article be not available or sold out, the customer will be informed immediately.

We do not deliver on weekends and holidays.



Payment options

Advance payment

Once you have placed your order, you will receive a confirmation message at your e-mail address.

After your order has been examined, we will send you our pro forma invoice with all the necessary bank information to complete the payment.

The order will be shipped as soon as payment to our bank account has been booked.


PayPal is an online payment service enabling clients to pay for their order on the Internet safe, easy and for free.

Payment on invoice

We provide for our regular customers payment on invoice service under the agreed terms.

If you are a new customer, please contact us via phone or e-mail at for the possibility of payment on invoice.

Instant bank transfer - SOFORT Überweisung

You can use SOFORT Überweisung - instant bank transfer- as secure and simple direct online payment while ordering.

SOFORT Überweisung ensures quick and easy order processing since the provider receives proof of payment immediately, as opposed to standard bank transfer, and can start with the delivery.



Ordering process

To complete the order process, click on "Show the basket".

Please check your order one more time.

Choose your method of payment then.

You can add some notices regarding your order or shipment if needed.

Confirm through clicking on "Buy" to get to registration.

Choose one of the following options: login for registered customers/ order without registration/ order and registration as a customer.

Please pay attention to red marked panels! We need this important data from you before we can proceed with your order.

Ckeck your order again please after login or registration. You can correct your order in every step of the ordering process. Just click on the buttons mentioned above.

Please check our terms and conditions before completing the order.

With a click you agree to our terms and conditions. Click the button "Buy" to complete the order.

Receipt confirmation of your order will be send immediately via email.

After checking your order, we will send you order confirmation separately.



New Packaging Regulation

Please note the current version of the 5. Amendment to Packaging Regulation. Please refer to it for information on recycling costs.

IHK Potsdam / 5. Novelle Verpackungsverordung

Chamber of Industry and Commerce Potsdam, Germany / 5. Amendment to Packaging Regulation