Right of Withdrawal / Model Withdrawal Form

Cancellation policy

Right of withdrawal - validity for consumers

A consumer is a natural person who concludes a legal transaction for predominantly private purposes that cannot be attributed to their commercial or independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. 

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. 

To exercise your right of withdrawal, you must inform us 

MuHeSa Packaging & Distribution

Hauptstraße 28; D- 16761 Hennigsdorf 

Telephone: +49-(0)3 30 2 - 499 77 89 

Fax: +49-(0)3 30 2 - 499 77 90 

e-mail: info@muhesa.de 

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

You may use the attached model withdrawal form, but this is not obligatory. You can also fill in and send the model withdrawal form or another clear declaration electronically on our website [https://www.muhesashop.de/info/Right-of-Withdrawal-Model-Withdrawal-Form.html]. If you make use of this option, we will send you a confirmation of receipt of such a withdrawal without delay (e.g. by e-mail).” 

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. 

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. 

You shall bear the direct costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. 

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts 

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, 

- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded, 

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, 

- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

General instructions

1. please avoid damaging and contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transportation damage.

2. please do not return the goods to us freight collect.

3. please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Cancellation form

Sample withdrawal form

If you wish to cancel the contract, please complete this form and return it to us.

To

MuHeSa Packaging & Distribution

main street 28

D- 16761 Hennigsdorf 

Fax: +49-(0)3 30 2 - 499 77 90 

E-mail: info@muhesa.de 

I hereby cancel the contract concluded by me for the purchase of the following goods:

Ordered on:

Received on:

Name of the consumer:

Address of the consumer:

Signature of the consumer:

+++ END of the withdrawal policy +++

Commercial buyers are not entitled to the right of withdrawal according to BGB §§ 312 ff.